Shipping policy

UPON RECEIPT

Mirror products are inspected prior to boxing and shipping. YOU MUST TAKE PICTURES OF THE SHIPMENT, OPEN AND INSPECT EACH BOX UPON RECEIPT. DAMAGED BOXES SHOULD NOT BE ACCEPTED. IF A BOX IS DAMAGED, YOU MUST DENY DELIVERY, TAKE PHOTOS, AND SEND THE PHOTOS TO INFO@LITEMIRROR.COM. IF THE EXTERIOR BOX IS UNDAMAGED, BUT THE MIRROR PRODUCT INSIDE IS DAMAGED BY THE SHIPPING CARRIER, YOU MUST DENY DELIVERY, WRITE ON THE DELIVERY RECEIPT: “DAMAGED, SUBJECT TO INSPECTION”, TAKE PHOTOS OF THE DAMAGED MIRROR PRODUCT, AND SEND THE PICTURES WITHIN TWENTY-FOUR (24) HOURS TO INFO@LITEMIRROR.COM.

IF THESE INSTRUCTIONS ARE FOLLOWED, then LiteMirror will send replacement mirror product. IF THESE INSTRUCTIONS ARE NOT FOLLOWED, LITEMIRROR WILL HAVE NO OBLIGATION TO PROVIDE ANY REPLACEMENT OR REFUND.

If Worry-Free Delivery was purchased at time of checkout: 

• Lost, Damaged or Stolen Delivery: To receive any refund or replacement for lost or damaged mail, you must purchase Worry-Free Delivery during checkout. If purchased, Worry-Free Delivery will allow you to open a claim with Seel in the event your package is lost or damaged within seven days of receiving the shipment. Seel will handle all refund or replacement requests directly. Without Worry-Free Delivery, LiteMirror is unable to provide refunds, credits, or replacements for lost or damaged packages.

View our full Terms & Conditions