If you accept and sign the delivery receipt, you're confirming the mirrors and packaging was delivered in perfect condition.  ​

If you're unsure - tell the driver you would like to open the box to inspect it OR contact us at 914 231 7330 and we can provide you with a cell phone number to advise if you should accept the freight.

​​Have assistance when carrying boxes. Please note, freight drivers are not allowed in homes. 

Anything accepted and later discovered to be damaged, THE CUSTOMER IS AT A LOSS AND NO CLAIM CAN BE MADE. Never drop the box, do not lay it flat and DO NOT USE a knife. 

​Open the box lid ENTIRELY and lift it off. DO NOT DRAG MIRROR OUT OF SIDE OF BOX. The staples on the box will tear the film. PLEASE BE CAREFUL!

​If you are receiving multiple boxes, inspect all and only accept the boxes in good condition. We will send replacements for the returned boxes.  

​UNPACKING INSTRUCTIONS: 

• KEEP BOX UPRIGHT
• REMOVE ENTIRE COVER OF THE BOX, BY OPENING ALONG THE EDGES WHERE THE PACKING TAPE IS. 
• PUT ON THE ENCLOSED WHITE GLOVES
• DO NOT SLIDE MIRROR OUT OF BOX, STAPLES WILL DAMAGE THE MIRROR
• LIFT BOX LID TO REMOVE THE MIRROR. HOLD MIRROR FROM EDGES
• CAREFULLY USE A SCREWDRIVER/DRILL TO REMOVE THE CORNER INSERTS
• REMOVE THE PLASTIC COVER THAT PROTECTS THE MIRROR​

​All mirrors are packed and handmade to order. NO MIRROR SHIPS with scratches, tears, dents or black abrasions.

Two mirrors of same size will be packed together in one box face-to-face, but with a wooden bracket holding them apart from the backs of the mirrors.  

​Freight drivers may try to say the box is ok, or there's no sound coming from inside the box - well obviously - because our mirrors are made from film and do not break into dangerous shards of glass.

​Freight carrier and tracking information is provided once the freight leaves the factory - check their websites with the tracking number to follow your delivery!

​Please see the images below to understand what should NOT be accepted.